Counselor Top 40 supplier PCNA (asi/66887) has a new lead for its customer success team.

The New Kensington, PA-headquartered firm welcomed Lee Kemp as senior vice president of customer success and transformation, where he’ll oversee PCNA’s customer success division with an eye toward strategic initiatives to improve the customer experience.

“I’m excited to join the incredible leadership team at PCNA,” said Kemp. “My focus will be on implementing innovative strategies that simplify and transform processes, making the end-to-end customer experience easy, streamlined and transparent.”

Lee Kemp, PCNA (asi/66887)

Prior to joining PCNA, Kemp spent more than two decades working in customer experience leadership in both the private sector and the U.S. Army, where he served as a Chemical Corps officer. Most recently, Kemp held a role as vice president of customer experience at Veritiv, a packaging, print and facility solutions company.

“Lee has an impressive track record of building and leading global customer experience strategies,” said Neil Ringel, CEO of PCNA and a member of Counselor’s Power 50 list of the most influential people in promo. “His appointment reflects PCNA’s commitment to a customer-first strategy and our goal of making it as seamless as possible for distributor partners to work with us.”

PCNA also recently added industry veteran Mark Gammon, former CEO of Counselor Top 40 supplier Cap America (asi/43792), to its sales leadership team as vice president of national accounts and buying groups. Based on reported North American promotional products revenue of $659.8 million, PCNA ranked fourth on Counselor’s most recent list of the largest suppliers in the industry.