News CANADIAN NEWS January 28, 2025
Lexmark Recalls 40,000+ Printers Over Fire Risk
The MS725dvn and MX725adve print on paper, vinyl signs, banners and various other plastics. Lexmark sold them in the U.S. and Canada.
Key Takeaways
• Recalled: Lexmark has recalled 43,510 printers due to fire hazards.
• One Fire: While one fire reportedly sparked, no injuries have been reported.
• Take Action: Consumers should stop using affected models and contact Lexmark for free repair parts.
Printing industry pros in the United States and Canada take note: Lexmark International Inc. is recalling 43,510 printers due to fire hazard concerns.
In a recall notice issued in cooperation with the Consumer Product Safety Commission (CPSC), the Lexington, KY-based company said that its MS725dvn and MX725adve Specialty Printers feature a metal part on the inside that can dislodge, posing a fire risk.
Users employ the MS725dvn and MX725adve to print on paper, vinyl signs, banners and various other plastics. So far, Lexmark has fielded two reports of the printers overheating. While one fire sparked, the CPSC said that no damage or injuries have been reported.
“Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part,” the CPSC said. “The repair part snaps into the unit inside the rear access panel.”
Lexmark imported the printers from China. It sold the printers through lexmark.com, CDW Logistics, Tech Data Product Management Inc. and Insight Direct USA Inc. from June 2018 through November 2024 for between $1,000 and $4,200.
While the vast majority of the printers sold in the United States, product safety officials said that buyers in Canada purchased approximately 4,000 of them.
To identify if a printer is affected by the recall, check the model numbers located on the top cover and door of the machines.
“Model MS725dvn has a large multifunction sorter on the top of the printer,” the CPSC noted. “The printers have a white front and black top and sides. The front of the printers is marked with ‘Lexmark’ in black and the green Lexmark logo.”
For more information, contact Lexmark toll-free at 866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday, by email at safety@lexmark.com, or online at http://www.lexmark.com/recall or http://www.lexmark.com.
In December 2024, Xerox Holdings Corporation agreed to acquire Lexmark from Ninestar Corporation, PAG Asia Capital and Shanghai Shouda Investment Centre in a deal valued at $1.5 billion, inclusive of assumed liabilities. “This acquisition will strengthen the Xerox core print portfolio and build a broader global print and managed print services business that is better suited to meet the evolving needs of clients in the hybrid workplace,” Xerox said at the time.